Questions about a scent, an order, or finding the right ritual?
We’d love to hear from you.
Customer Care
For questions about:
- Orders
- Shipping
- Returns
- Scent recommendations
- Damaged or missing items
- Wholesale inquiries
- Brand collaborations
- Privacy requests
- General questions
Please contact us at:
CustomerService@innergyincense.store
We typically respond within 1–2 business days, Monday through Friday, excluding public holidays.
For Existing Orders
If your message is about an existing order, please include your order number so we can assist you more quickly.
For return or Scent Promise requests, you may use the subject line:
Return / Scent Promise – Order #[ORDER NUMBER]
For damaged, missing, or incorrect items, please include clear photos of the product and packaging when applicable.
Wholesale & Partnerships
We welcome conversations with select boutiques, concept stores, wellness studios, spas, hotels, retailers, creators, and brand partners.
Please email:
CustomerService@innergyincense.store
and include Wholesale, Partnership, or Collaboration in the subject line.
Privacy Requests
For privacy-related questions or requests concerning your personal information, please contact:
CustomerService@innergyincense.store
and include Privacy Request in the subject line.
Our Company
INNERGY INCENSE
Operated by:
[Shanghai Wawo Co., LTD]
Website:
