FREQUENTLY ASKED QUESTIONS

An elegant guide to our crafting philosophy, mindful scent profiles, and smooth shipping experiences.

What makes INNERGY incense different?

INNERGY approaches incense as a quiet daily ritual rather than simply a way to perfume a room. Our incense is inspired by traditional Eastern incense culture while being designed for contemporary life.

INNERGY was born in Shanghai. We draw from Chinese incense traditions while creating products intended for modern homes and rituals around the world.

Many INNERGY incense sticks are made without a bamboo core. Please check the individual product page for the exact construction and ingredients of each scent.

Our product pages identify the aromatic materials used in each formula. We focus on natural woods, botanicals, resins and traditional incense materials rather than creating an aggressively perfumed fragrance experience.

Traditional-style blended incense often combines floral materials with woods such as sandalwood or agarwood. The wood base gives the scent warmth, structure and depth. This means INNERGY Jasmine or Rose may smell softer and more layered than a strongly perfumed single-note floral incense.

Subtlety is intentional in many INNERGY formulas. We design incense to live with you rather than overwhelm the room. If you prefer very strong, heavily perfumed incense, some INNERGY scents may feel lighter than expected.

Our Scent Profile is a simple way to compare scents across the INNERGY collection. Depending on the product, we may describe characteristics such as freshness, warmth, woodiness, floral character and intensity. These ratings are relative within the INNERGY collection and should be treated as sensory guidance rather than scientific measurements.

Start with how you want your space—or yourself—to feel. For focus, explore clearer or roasted profiles such as Coffee. For grounding, explore woody profiles such as Sandalwood, Cedarwood, Agarwood or Palo Santo. For softer evening rituals, explore Lavender, Rose or Jasmine. You can also use our Find Your Scent experience for personalized suggestions.

Burn time varies by product and environmental conditions. Please refer to each product page for its estimated burn range. Airflow is one of the biggest factors affecting burn speed.

Open windows, fans, air-conditioning, drafts and differences in humidity can all change the burn rate. Burn times listed on the site represent approximate ranges under relatively still conditions.

Our U.S. website orders are fulfilled from inventory stored in U.S. fulfillment centers.

Most orders arrive approximately 3–7 business days after processing.

Yes. U.S. orders of $39 or more qualify for free standard shipping unless otherwise stated.

Because scent is personal, first-time customers may qualify for our 30-Day Scent Promise if only a small amount of the product has been tried. Please see our Returns & Scent Promise page for details.

Contact us within 7 days of delivery at: [CustomerService@innergyincense.store]. Include your order number and photographs of the damaged product and packaging.

We welcome conversations with select boutiques, wellness studios, concept stores, hotels, spas and other retail partners. Wholesale inquiries: [CustomerService@innergyincense.store]